Terms & Conditions

Use of This Website

This website is provided for informational purposes and to help you request quotes and learn about our services. Please don't use the site in any way that could damage, disable, or impair it, or interfere with anyone else's use of it.

Text Alert Program

Program name: East Coast Embroidery Shop Alerts.

Description: Operational text alerts sent to the shop owner and staff who opt in, including new order notices, invoice and payment updates, deadline reminders, and system alerts. This program does not send marketing messages.

Opt-in: By submitting the sign-up form at eastcoastembroidery.com/sms with the consent box checked, or by texting START to our alert number, you agree to receive these texts at the number provided.

Frequency: Message frequency varies.

Cost: Message and data rates may apply. We do not charge for texts, but your carrier may.

Opt-out: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time. You will receive one confirmation and no further messages.

Help: Reply HELP or email [email protected].

Carriers: Carriers are not liable for delayed or undelivered messages.

Consent: Consent is not a condition of any purchase. See our Privacy Policy for how we handle your information; mobile numbers and consent are not shared with third parties for marketing.

Quotes & Orders

• Quotes are estimates based on the information provided and are confirmed once we've reviewed your final garment, quantity, and artwork.
• A per-design-placement minimum applies to every order, per decoration method: 6 pieces for embroidery or hat/cap decoration, 24 pieces for screen printing, heat press, or contract/stitch-only work, and 60 pieces for laser etching.
• Production begins after you approve a proof. New embroidery logos also receive a physical stitch sample for approval before full production.
• Turnaround time is typically two weeks or less from proof approval; rush production may be available and will be confirmed at the time of order.
• Pricing is subject to change without notice until a quote is formally confirmed for your order.

Artwork & Intellectual Property

You retain ownership of your logo and artwork. By submitting artwork, you confirm you have the right to use it and to have it reproduced on apparel. Digitized embroidery files we create from your logo are kept on file to support your reorders.

Customer-Supplied Garments

We accept customer-supplied blank garments for embroidery only, at $20 per placement with a 6-piece minimum. We do not screen print on customer-supplied garments, in order to protect fabric integrity and final print quality.

Online Store

Orders placed through shop.eastcoastembroidery.com are also subject to that platform's checkout, payment, and order terms.

Limitation of Liability

We work carefully to produce accurate proofs and quality decorated apparel. Once a proof is approved, production proceeds based on that approval. We are not liable for errors that were present in an approved proof, or for delays caused by circumstances outside our reasonable control.

Governing Law

These terms are governed by the laws of the State of Rhode Island.

Changes to These Terms

We may update these terms from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Contact Us

East Coast Embroidery, 375 Waterman Ave, East Providence, RI 02914 · [email protected] · 401-434-9224